Shipping policy
DELIVERY AREA
We currently deliver within the United Arab Emirates only. All orders are fulfilled from our Dubai warehouse via our logistics partner.
DELIVERY TIMES
Orders placed before the daily cut-off (12pm) may qualify for same-day dispatch where applicable. Our standard delivery time in the UAE is 1-2 days, usually same day or next day.
Delivery to remote areas takes 3-6 business days depending on courier coverage. Business days exclude weekends and UAE public holidays.
During public holidays such as Eid, delivery times may be extended by a few days. Delivery timelines are estimates and may vary due to public holidays, weather conditions, or operational factors outside our control.
SHIPPING FEES
- 1 item: AED 15 shipping
- 2 items: free shipping
- 3 or more items: free shipping plus 10% automatic discount at checkout
Certain locations classified as remote may have a flat AED 30 delivery fee and extended delivery timelines. This will be communicated before dispatch if applicable. Shipping fees are calculated automatically at checkout.
PAYMENT OPTIONS
We accept credit/debit cards, Apple Pay, Google Pay, Tabby, and Cash on Delivery (UAE only). Cash or card is accepted at delivery with no extra handling fee.
ORDER TRACKING
Once your order is dispatched, you will receive a tracking message via WhatsApp, or SMS if WhatsApp is not available. Please ensure your phone number is entered correctly at checkout.
DELIVERY ATTEMPTS
Please ensure your phone number and address are accurate. If delivery cannot be completed due to an unavailable recipient or incorrect details, additional delivery charges may apply.
INTERNATIONAL SHIPPING
At this time, we do not ship internationally.
QUESTIONS
For any shipping questions, contact us at support@theneatshark.com.