PRIVACY POLICY

Information such as your name, email address, phone number, and delivery address when you place an order, join our mailing list, or contact us.

Details related to purchases made on our website, including products ordered, payment method, and transaction details.

Information about how visitors interact with our website, including pages visited, time spent on pages, and actions taken. This data may be collected through cookies, pixels, and analytics tools (such as Google Analytics, Microsoft Clarity, and Meta advertising tools).

Information such as browser type, device type, IP address, and operating system, which helps us improve website performance and security.

• Process and fulfill orders
• Deliver products, provide order and shipping updates, and send purchase-related resources such as the Shark Playbook styling guide
• Send email updates, promotions, and newsletters (if you opt in)
• Improve our website, marketing, and customer experience
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations

We do not sell or rent customer contact lists. We share information with service providers to run our store and with analytics and advertising partners as described below.

Our website uses cookies and similar tracking technologies to:

• Analyze website traffic and visitor behavior
• Improve website functionality and performance
• Deliver relevant advertising through platforms such as Meta and Google

You can manage cookies through your browser settings. Blocking some cookies may affect features such as your shopping cart. For help with your privacy choices, contact us at support@theneatshark.com.

We use Microsoft Clarity to understand how visitors use our website through heatmaps and session recordings of interactions such as clicks and scrolling. This helps us improve the shopping experience. Clarity uses cookies and similar technologies to collect usage and device information. Learn more in the Microsoft Privacy Statement.

We may use trusted third-party services to operate and improve our business, including:

• Shopify (website platform and checkout)
• Payment providers (processing payments through the payment method you select at checkout)
• Klaviyo (email marketing and customer communications)
• Google Analytics (website analytics)
• Microsoft Clarity (heatmaps and session recordings to improve our website)
• Meta and Google advertising tools (relevant advertising and measuring marketing performance)
• Swftbox (order fulfillment and shipping logistics)

These providers process information needed for their services, such as order and contact details for delivery, payment information for checkout, or website activity for analytics and advertising. Their own privacy policies also explain how they handle information.

Some providers may process information outside the UAE. Where this happens, applicable data protection requirements and safeguards apply.

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. Access to personal information is restricted to authorized personnel only.

We keep personal information for as long as needed to fulfill orders, provide support, manage your preferences, and meet legal or accounting obligations. The retention period depends on the type of information and why it is needed.

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Unsubscribe from marketing emails at any time using the link in those emails
• Withdraw consent where we rely on it, or ask about other rights available under applicable data protection law

Some information may need to be retained to meet legal obligations or resolve an outstanding order or dispute. We will explain any limits that apply to your request.

To make a request, please contact: support@theneatshark.com

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page.

If you have any questions regarding this Privacy Policy, please contact us:

support@theneatshark.com

NEAT SHARK LIFESTYLE & COSMETICS TRADING – FZCO
IFZA Business Park, Building A1
Dubai Silicon Oasis
Dubai, United Arab Emirates