Refund policy
RETURN POLICY
We offer a 14-day return policy from the date of delivery.
Unless the item is defective or incorrect, return shipping costs are the customer's responsibility and will be deducted from the refund amount.
ELIGIBILITY REQUIREMENTS
To be eligible for a return:
- The product must be unused and unopened
- The seal and outer packaging must be intact
- The item must be returned in its original packaging
- Proof of purchase is required
Due to hygiene and safety standards, we cannot accept returns of opened or used cosmetic products. We reserve the right to reject returns that do not meet the above conditions.
HOW TO INITIATE A RETURN
Please contact us at support@theneatshark.com. If your return is approved, we will provide return instructions.
Exchanges for unopened products are accepted under the same eligibility conditions. Contact us at support@theneatshark.com to arrange an exchange.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will resolve the issue promptly.
REFUNDS
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 7-10 business days after approval.
ORDER CANCELLATION
Orders may be cancelled by The Neat Shark if fraud, abuse of promotions, or pricing errors are suspected.