Shipping & Returns

UAE DELIVERY TIMES

All orders are fulfilled from our Dubai warehouse via our logistics partner.

Standard Delivery
  • Orders placed before the daily cut-off (12pm) may qualify for same-day dispatch (where applicable).
  • Our standard delivery time in UAE is 1–2 days.
  • We usually deliver on the same day or next day.
Remote Areas
  • Our delivery time to remote areas is 3–6 business days depending on courier coverage.
  • Business days exclude weekends and UAE public holidays.
  • A list of remote delivery locations can be found here.

Delivery timelines are estimates and may vary slightly due to public holidays, weather conditions, or operational factors outside our control.

UAE SHIPPING FEES
Standard Delivery
  • If you buy 1 item, shipping is AED 15.
  • If you buy 2 items, shipping is free.
  • If you buy 3 or more items, you get free shipping + 10% automatic discount at checkout.

Shipping fees are calculated automatically at checkout.

Remote Areas

Certain locations classified as remote may have a flat AED 30 delivery fee and extended delivery timelines.

This will be communicated to the customer before dispatch if applicable.

A list of remote delivery locations can be found here. 

ORDER TRACKING

Once your order is dispatched, you will receive a tracking message via WhatsApp.

If WhatsApp is not available, an SMS will be sent instead.

Your tracking link allows you to:

  • View real-time delivery progress
  • See your estimated delivery date and time
  • Confirm or update your delivery address
  • Leave delivery instructions (for prepaid orders)
  • Switch the tracking experience to Arabic if preferred

Please ensure your phone number is entered correctly at checkout to avoid delivery delays.

If you experience any issues accessing your tracking link, contact us at:

📩 support@theneatshark.com

Delivery Attempts

Please ensure your phone number and address are accurate.

If delivery cannot be completed due to unavailable recipient or incorrect details, additional delivery charges may apply.

RETURNS & REFUNDS

We offer a 14-day return policy from the date of delivery.

Important: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

To be eligible for a return:

  • The product must be unused and unopened
  • The seal and outer packaging must be intact
  • Original packaging required
  • Proof of purchase is required

Due to hygiene and safety standards, we cannot accept returns of opened or used cosmetic products.

To initiate a return, please contact us at:

📩 support@theneatshark.com

If approved, we will provide return instructions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will resolve the issue immediately.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Refunds are processed back to the original payment method within 7–10 business days after the returned item is received and approved.

INTERNATIONAL SHIPPING

At this time, we do not ship internationally.

We are focused on delivering a flawless UAE experience first.

ORDER CANCELLATION

Orders may be cancelled by The Neat Shark if fraud, abuse of promotions, or pricing errors are suspected.